Support

For email or Google sign-in, project, conversion, playback, cookie-preference, or export problems, include your browser version, device type, project URL when safe, and the exact message shown. We aim to acknowledge product-support email within two business days.

For subscription access, first refresh the billing page and confirm the purchase email matches your Stitch Craft Master account. Include the Paddle receipt or transaction reference when contacting us.

Paddle buyer support handles payment-method, receipt, tax, and payment-processing questions as Merchant of Record.

Use the support email for data-access or deletion requests. For a suspected security issue, describe the affected URL and impact without accessing another person’s data or publicly disclosing credentials.

Email is the current Stitch Craft Master support channel. Phone support is not currently offered.